Privacy Policy


1.1. We recognize the importance of privacy protection for everyone and are committed to maintaining the confidentiality of our users’ information. The purpose of this privacy policy is to inform you about the collection, sharing, and use of personal data when you use our website. It also explains how you can access, update, or manage your personal data.
1.2. By using our website, you agree to the terms of this privacy policy.


2.1. “Personal information” refers to data related to an identifiable person, in accordance with privacy protection laws.
2.2. “Personal Information Protection Laws” refers to the Personal Information Protection Act in the private sector, R.S.Q. P-39.1, as well as the Personal Information Protection and Electronic Documents Act, S.C. 2000, c. 5, and their respective regulations.
2.3. “Privacy Policy” refers to this policy governing the collection, use, disclosure, storage, and deletion of personal information in compliance with privacy protection laws.

Discretionary Power

Some provisions of this privacy policy may exceed legal requirements. In such situations, we have the necessary discretion to apply them.

Personal Data

4.1. For the purposes of this privacy policy, personal data encompasses any information about you that allows for your identification. When you interact with our website, we may collect personal data, including but not limited to:
4.1.1. Your full name.
4.1.2. Your addresses.
4.1.3. Your phone numbers (including mobile phone numbers) and email addresses.
4.1.4. Cookies, if you accept them when visiting our website.
4.1.5. Your username and password.
4.1.6. Information collected during your visit to our website, including your IP address, operating system, browser type, device type, and time zone settings.
4.1.7. Date and time of your visit to our website.
4.1.8. The pages on our website that you visit.
4.1.9. Documents you have viewed and any other correspondence with us.
4.1.10. Any other information relevant to the services we offer.


5.1. Our website uses cookies, which are small pieces of information stored on your computer to identify your browser during your interaction with the site. Cookies can contain user identifiers and preferences. Our service providers use cookies, and they may be stored on your computer during your visit to our site.
5.2. Cookies are classified as “persistent” when they are stored by a web browser until a defined expiration date, unless the user deletes them before that date. They are considered “session cookies” if they expire when the browser is closed. While cookies generally do not contain personally identifiable information, the personal data we hold may be linked to the information stored in cookies.
5.3. On our website, we use cookies for the following purposes:
5.3.1. To identify you when you visit our site.
5.3.2. To manage the content of our website.
5.3.3. To assist administrators in managing the content of the site during its creation and updates.
5.3.4. To store your preferences and customize the site accordingly.
5.3.5. To enhance the security of your account by preventing fraudulent use of login information and ensuring the security of our site and services.
5.3.6. To analyze the usage and performance of our site and services.
5.3.7. To promote our services to generate interest and engagement.
5.4. If you prefer not to use cookies, you can configure your browser settings to reject and delete them.

Collection and Use of Information

6.1. We only collect personal data when you give us your consent or provide it voluntarily through our website. We believe in minimizing data collection and limiting its use to the purposes for which we have received authorization, to provide the services you purchase or interact with, or to comply with legal obligations, government requests, court orders, or other legal requirements.
6.2. The personal data we collect is used to manage our business, maintain and develop relationships. Collecting this data helps us better understand our visitors and the content on our website that interests them. The purposes of this collection include but are not limited to:
6.2.1. Responding to your requests, comments, or questions.
6.2.2. Processing orders or informing you about our website, services, or products.
6.2.3. Improving the content, appearance, and utility of the site and monitoring its use for internal analysis.
6.2.4. Providing necessary notifications and informing our users of website updates.
6.2.5. Sending offers, announcements, or newsletters by email to your address, if you consent, to personalize our content.
6.2.6. Fulfilling our obligations arising from contracts with you.
6.2.7. Managing and planning our activities, ensuring compliance with applicable laws and regulations.
6.2.8. Conducting research, statistics, improving the website, products and services, and evaluating the effectiveness of our advertising.
6.3. Any use or disclosure of your personal data for purposes other than those described in this policy will require your prior consent.

Data Storage and Security

The personal data we collect is stored on our servers. After receiving your personal data, we implement reasonable administrative, technical, and physical security measures to protect this information from misuse, loss, unauthorized access, modification, or disclosure, to ensure its confidentiality.

7.1. We apply appropriate security measures to the sensitivity of the collected information, including physical, organizational, and technological measures. Access to your personal data is restricted to authorized employees necessary to provide products or services. Personal data is only used or disclosed for the purposes for which it was collected, with the consent of the parties concerned, and is retained as long as necessary for those purposes.
7.3. However, it is important to note that no transmission of information over the Internet is 100% secure, and we cannot guarantee the absolute security of this information.


8.1. We are responsible for the collection of personal data from our users.
8.2. N.Rossi Plumbing Inc.
8.3. Designated Person: Federico Rossi
8.3.1. Name: N.Rossi Plumbing Inc.
8.3.2. Address: 40 Lissieux Street, Laval, QC H7N 2A1
8.3.3. Phone: 514-629-4031

Disclosure and Retention of Your Personal Data

9.1. We do not sell, rent, or disclose your personal data to third parties in any way unless provided for in this privacy policy or agreed upon individually in a separate agreement.
9.2. Any complaint, question, or issue violating this privacy policy will be treated confidentially. However, disclosures may be necessary to resolve problems and implement appropriate solutions.
9.3. We retain the personal data we collect for the duration of our business and as long as necessary to provide the services you have requested or to comply with applicable legal, tax, or accounting requirements. We do not retain your data longer than necessary, except for compliance with applicable laws.
9.4. Personal data that is no longer needed to achieve the identified purposes will be destroyed, deleted, or anonymized.

Access to Your Personal Data

10.1. You have the right to access your personal data in our possession, update it, and correct inaccuracies, subject to certain legal exceptions. You can request (i) corrections or updates to your personal data or (ii) the removal of your personal data from our marketing email database.
10.2. If you wish to update your personal data, please contact us using one of the methods provided in section 8.2. When you contact us, we may ask for personal information to verify your identity and ensure the proper processing of your request.
10.3. If you request the removal of your personal data, we can only honor it to the extent that the data is no longer needed for the services you have purchased or used or is required for commercial purposes or legal or contractual record-keeping requirements.
10.4. If you have consented to the collection and use of your personal data, you also have the right to withdraw that consent.

Failure to Provide Personal Data

11.1. When the law requires the collection of personal data to enable us to provide our services and you do not provide this data, we may not be able to provide the services for which you have engaged us. In such situations, we may be required to cancel our agreement or contract, and we will notify you in case of cancellation due to a failure to provide personal data.


12.1. We are committed to being transparent about the personal data we collect, use, and store. We encourage you to contact us via one of the methods provided in section 8.2 if you have any questions.

Changes to the Privacy Policy

13.1. This privacy policy came into effect on October 17, 2023, and replaces all previous versions.
13.2. We reserve the right to amend this privacy policy when necessary without prior notice. Therefore, we encourage you to check this policy regularly.